CatMD Support
Last updated: 2026-05-13
Need help with CatMD? You're in the right place. Most questions are answered below, and you can always email us — we read every message.
Common questions
Subscriptions & billing
- Start the free 14-day Pro trial: open CatMD → tap the crown icon in Settings, or open any Pro feature for the first time.
- Cancel your subscription (iOS): Settings → [your name] → Subscriptions → CatMD → Cancel.
- Cancel your subscription (Android): Google Play Store → profile → Payments & subscriptions → Subscriptions → CatMD → Cancel.
- Refund requests: handled by Apple (iOS) or Google (Android), not by CatMD directly. iOS: reportaproblem.apple.com. Android: Play Store → Account → Purchase history.
- Restore a previous purchase on a new device: Settings → Restore purchases.
Your data
- Delete your account and data: catmd.pet/delete-account — in-app or by email, instant or within 30 days.
- What we collect and why: see the Privacy Policy.
- Restoring sync after reinstall: sign in with the same email you used originally; cloud-backed data restores automatically for Pro members.
App not working as expected?
- Crashes or blank screens: force-quit and reopen. If it persists, email us with your device model + iOS/Android version + a short description.
- Body language or Meow Translator timing out: usually a network issue. Try on Wi-Fi.
- Chat replies feel off: the cat's personality sharpens over the first week. Daily check-ins, photos, and named people in photos all feed the model. Give it 5–7 days.
- Notification problems: Settings → Notifications → CatMD → ensure Allow Notifications is on. In-app: Settings → Notifications → toggle Morning Mew + daily check-in reminders.
Feature requests & bug reports
Email support@catmd.pet with the subject line Feature request or Bug report. Include your device, app version (found in Settings → About), and what you expected vs. what happened. Screenshots help.
Quick links
Medical emergencies
CatMD is informational only. It is not veterinary advice, diagnosis, or treatment, and does not replace a licensed veterinarian. If your cat is experiencing a medical emergency, contact your nearest emergency vet immediately.
Contact: support@catmd.pet
· Based in Singapore.